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Returns Policy:

Returns within 15 days incur no restocking fee. After 15 days, the restocking fee is 15%. After 45 days, the restocking fee is 30%. No returns after 60 days. Swarovski crystal and findings incur a 10% restocking fee. Please pack items carefully when returning them; we can't give credit for damaged goods.

Damaged products?

If you receive a product that was damaged in shipping, please contact customer service. Contact info is at the bottom of the page.

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Questions?: 800-230-8941 (9-5 eastern, Mon -Fri.)
international: 207-761-2503
fax: 207-874-2664

Note that bag and tube weights may vary.